Refunds and Returns Policy

Last Updated: 21 December 2024

At Electronagar.com, we strive to provide the best shopping experience. If you are not satisfied with your purchase, you may return the product within 7 days of delivery. Below are the terms of our Returns & Refunds Policy.

1.1 Eligibility for Returns

A product is eligible for return if:

  1. It is defective, damaged, or not as described on the website.
  2. It is unused and in its original condition, with all packaging, tags, and accessories intact.
  3. The return request is initiated within 7 days of delivery.

1.2 Non-Returnable Items

The following items cannot be returned:

  • Perishable goods such as food or flowers.
  • Customized, personalized, or made-to-order products.
  • Intimate or hygiene-related items (e.g., undergarments, personal care products).
  • Gift cards or vouchers.
  • Items that have been used, tampered with, or missing parts/accessories.

1.3 How to Initiate a Return

To request a return:

  1. Contact our Customer Support:
  2. Provide your order details, the reason for return, and any supporting evidence (e.g., photographs of a damaged product).
  3. Our team will verify your request and provide return instructions.

1.4 Return Process

  1. Securely pack the product to avoid damage during transit.
  2. Ship the product to the return address provided by our team.
    • Pickup services may be available in select locations.
  3. Upon receiving the returned product, we will inspect it and notify you of the return approval/rejection.

1.5 Refund Policy

  • Refunds will be processed within 7-10 business days of receiving and verifying the returned product.
  • Refunds will be issued through the original payment method.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.

1.6 Refund Exceptions

Refunds will not be issued if:

  1. The product is used, damaged, or missing parts.
  2. The return request is made after the 7-day period.
  3. The product falls under the Non-Returnable Items category.

1.7 Return Shipping

  • For defective/damaged products: Electronagar.com will bear the return shipping cost.
  • For other return reasons: Customers must bear the return shipping cost unless otherwise specified.

1.8 Late or Missing Refunds

If you haven’t received your refund within 7-10 business days, please:

Contact our support team at support@electronagar.com or 7303598143.

Check with your bank or payment provider.